Quality & Patient Safety

Metropolitan Hospital, considering the expectations of its patients and their families, its staff, its partners, as well as the wider community and recognizing its ethical responsibility toward them, commits to providing high‑quality healthcare services and to continuously improving them wherever and whenever improvement opportunities are identified.

To this end, we have established an Integrated Management System for Quality, Occupational Health & Safety, and Food Safety that encompasses all services and operations, in accordance with applicable legal and regulatory requirements and the principles of the following International Standards:

• ISO 15224 – Quality management systems EN ISO 9001 for healthcare
• ISO 9001 – Quality management systems
• ISO 45001 – Occupational health and safety management systems
• ISO 15189 – Medical laboratories — Requirements for quality and competence
• ISO 22000 – Food safety management systems

The diagnosis and treatment of diseases using modern methods and advanced technology, the patient‑centered approach, the reduction of hospital stay, and the minimization of any problems encountered by patients constitute key pillars of the activities of the Medical, Nursing, and Administrative personnel of Metropolitan Hospital.

Ensuring safe working conditions, preventing occupational accidents and diseases, continuously striving to eliminate occupational risks, and fostering a culture of trust and safety that promotes open communication and active participation of our employees and their representatives are top priorities for the Management of Metropolitan Hospital.

For this reason, we continuously set new goals regarding quality across all our activities, while ensuring the necessary resources for achieving these objectives and strengthening our competitiveness in terms of the quality of the services we provide.

At Metropolitan Hospital, we implement targeted quality improvement and patient safety programs as part of our ongoing commitment to enhancing the care we provide. We monitor the performance of these programs through measurable indicators and benchmarks, comparing the results both against our own strict internal standards and the performance criteria of internationally recognized organizations.

Patient Satisfaction

A positive patient experience during hospitalization often leads to better treatment outcomes.

For this reason, the Quality Department systematically monitors patient satisfaction through tailored questionnaires addressed both to inpatients and outpatients. These surveys invite patients to evaluate specific aspects of the hospital's medical, nursing, and administrative services, as well as the overall facilities. The analysis of these responses helps us understand patient expectations and assess how effectively we meet them. Patient feedback serves as a key driver for the continuous improvement of our services.

Central Line-Associated Bloodstream Infections

During hospitalization, patients are at risk of acquiring healthcare-associated infections. The most common cause of hospital-acquired bloodstream infections is the use of central venous catheters. Since 2013, Metropolitan Hospital has implemented a targeted set of measures aimed at eliminating these risks. We closely monitor the performance of this program for all patients with central lines. To date, our results are comparable to those of leading hospitals in the United States and Europe.

Hand Hygiene

Proper hand hygiene—through handwashing and/or the use of antiseptic solutions—is the most effective way to prevent the spread of infectious diseases.
At Metropolitan Hospital, we have installed dedicated antiseptic dispensers in every patient room and implemented an intensive training program in collaboration with infectious disease specialists and nursing staff. Our goal is to ensure that the hands of staff, patients, and visitors remain clean and safe.
To support proper implementation, the Infection Control Committee has trained team members to monitor compliance in real time. These observers track whether doctors, nurses, and other healthcare professionals follow hand hygiene protocols before and after patient contact. The collected data is analyzed by the Committee to inform targeted interventions and drive continuous improvement of the Hand Hygiene Program.

Antibiotic Stewardship Program

While antibiotics save lives, a significant percentage of prescriptions are unnecessary or inappropriate.
Metropolitan Hospital operates a comprehensive Antibiotic Stewardship Program designed to optimize antibiotic use. The program promotes appropriate prescribing, minimizes side effects, and helps prevent overuse. As a result, the hospital has achieved a significant reduction in microbial resistance and maintains a near-zero incidence of Clostridium difficile infections, even among long-term patients.

Participation in the European Point Prevalence Survey on Healthcare-Associated Infections

Since 2013, Metropolitan Hospital has successfully implemented the European Centre for Disease Prevention and Control (ECDC) protocol for annual Point Prevalence Surveys. This initiative has enabled us to collect high-quality data on the prevalence and types of infections among our patients, allowing for the development of targeted interventions to reduce risk and improve treatment outcomes.
Building on this expertise, Metropolitan Hospital participated in the Pan-European ECDC study of 2016–17, contributing robust data that supported the study’s success and provided valuable insights into infection rates across both Greek and broader European healthcare settings.

Falls are the most common type of accident in hospitals and often lead to prolonged recovery times. At Metropolitan Hospital, we actively prevent patient falls through individual risk assessments, personalized care plans, and a safety-focused environment — including non-slip flooring, easily accessible call buttons, and well-lit, obstacle-free patient rooms.
We systematically monitor fall-related data and implement targeted interventions in high-risk areas to ensure maximum patient safety and minimize the likelihood of accidents.

"A heartfelt thank you to the medical and nursing staff whose excellent scientific expertise and warm smiles contributed to restoring my son's health during his hospitalization in the pediatric department for lymphoma."

"Outstanding care in every aspect!"

"Keep up the great work, continue helping people and easing their pain."

Read more about what our patients have to say here.